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TERMS AND CONDITIONS OF SERVICES/SALES

Thank you for choosing us as your service/product provider. We aim to make every collaboration clear, transparent, and mutually beneficial. These Terms & Conditions outline how we work, what you can expect from us, and what we expect from you. ✨

1. Working Together

By confirming a project, signing a proposal, or placing an order, you agree to these Terms & Conditions. If you have your own terms, they will only apply if both parties agree in writing beforehand. Any changes or exceptions must also be confirmed in writing and in advance to be valid.

2. Invoicing and Payment Terms

Invoices are due within 5 working days, unless another payment term is specified on the invoice or proposal.

If payment is late:

  • A 10% late fee may be applied.

  • We may temporarily pause services until payment is received.

3. Taxes & Withholding

If your country requires withholding taxes, these must be paid directly by you to your tax authority. Our invoices must be paid in full, without deductions, as we cannot assume costs related to another country’s tax laws.

4. Quality of Service

We commit to delivering high‑quality, professional work within agreed timelines. Our services are based on best efforts, meaning we work diligently and responsibly, but we cannot guarantee specific outcomes or results. 

5. Feedback, Adjustments & Concerns

We value open communication. If something does not meet your expectations, please notify us in writing within 8 days of receiving the deliverable, product, or service. This allows us to address the issue promptly and fairly: orkidiabooks@gmail.com

6. Governing Law

All contractual relationships will be governed exclusively by the laws of Curaçao. Any dispute arising from these Terms and Conditions shall fall under the exclusive jurisdiction of the Courts of Curaçao.

7. Confidentiality

We treat all information shared with us as confidential and expect the same in return. Confidential information may only be shared when:

  • required by law,

  • shared with advisors who are also bound by confidentiality, or

  • already publicly available.

Confidentiality obligations remain in place for three (3) years after our collaboration ends.

9. Intellectual Property

All materials, designs, training content, methodologies, and deliverables we create remain our intellectual property, unless otherwise agreed in writing.

You receive a non‑exclusive license, non‑transferable license to use the deliverables for your internal purposes. You may not reproduce, modify, distribute, or share them externally without written permission.

Pre‑existing intellectual property belonging to either party remains their own.

10. Data Protection

We handle all personal data responsibly and in accordance with Curaçao law and relevant international standards.

We will:

  • use personal data only to deliver the agreed services,

  • protect it with reasonable security measures,

  • limit access to authorized personnel, and

  • notify you promptly if a data breach affects your information.

You are responsible for ensuring that any personal data you share with us has been collected lawfully and with the necessary permissions.

11. Liability

We are committed to professionalism, but we cannot be held responsible for indirect or consequential damages such as:

  • loss of profits,

  • loss of data,

  • business interruption, or

  • reputational harm.

Our total liability will never exceed the amount paid for the specific service or product in question.

12. Indemnification

You agree to indemnify and protect us from claims arising from:

  • misuse of our services or deliverables,

  • breach of these terms, or

  • legal issues caused by your own actions or obligations.

This includes claims made by end users, consumers, or third parties.

11. Force Majeure

If unexpected events outside our control occur—such as natural disasters, major outages, or government restrictions—timelines may be adjusted. We will communicate promptly and work with you to find a reasonable solution.

12. Ending the Agreement

Either party may end the agreement if the other party breaches the terms and does not correct the issue within 14 days of written notice.

Upon termination:

  • all outstanding invoices become immediately due,

  • confidentiality and indemnification obligations remain in effect, and

  • licensed materials must no longer be used unless otherwise agreed.